Terms of Service

1. Who Can Use NestLink

NestLink is intended for:

• Parents or guardians seeking childcare information
• Childcare providers (including daycares and Montessori schools) advertising or managing their programs

You must be at least 18 years old to create an account.

2. Account Registration & Responsibility

You agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us of any unauthorized use of your account

You are responsible for all activity that occurs under your account.

3. Platform Purpose

NestLink.ca is a discovery, communication, application-management, waitlist, tour, review, and provider-insights platform for families and childcare providers.

NestLink is not a childcare provider, licensed childcare operator, school, placement agency, legal advisor, family advisor, or Ministry of Education representative. NestLink does not guarantee enrolment, placement, availability, licensing status, inspection outcome, fee amount, subsidy eligibility, tour availability, provider quality, or childcare outcome.

Childcare providers remain solely responsible for their own admissions, waitlist, tour, offer, enrolment, staffing, licensing, health-and-safety, Ministry of Education, and regulatory obligations.

4. Beta Services

Some features of NestLink may be offered as part of a beta or early access release. Beta features are provided for evaluation and feedback purposes and may be modified, limited, or discontinued as we continue to improve the platform.

During beta periods, certain functionality may be optional, disabled by default, or subject to change. Participation in beta features does not guarantee continued availability, specific functionality, or outcomes.

NestLink remains committed to providing a reliable and respectful experience and welcomes feedback during beta testing.

5. Provider Listings & Advertising

Public Listings

Providers may create public profiles including descriptions, photos, philosophy, and contact information. Providers are responsible for ensuring all listing information is accurate, current, and lawful.

Paid Promotions

NestLink may offer paid features such as premium placement or promoted listings.

• Paid promotion affects visibility only
• It does not imply endorsement or verification by NestLink
• No external data or third-party advertising data is used for promotion ranking

Fees are non-refundable unless otherwise stated.

Manual Application Entry by Providers

Some providers may use NestLink to manually add an application for a family. By using this feature, the provider represents and warrants that:

• The provider has obtained the parent’s or guardian’s consent, or has another lawful basis, to enter the family’s and child’s information into NestLink;
• The information entered is accurate to the best of the provider’s knowledge;
• The provider has explained, or will promptly explain, that the family’s information is being entered into NestLink for application-management purposes;
• The provider will not enter information obtained through deception, pressure, misrepresentation, or without authority;
• The provider will not enter unnecessary sensitive information, including medical, disability, financial, immigration, religious, racial, ethnic, family-status, or other protected-ground information, unless strictly necessary and lawful;
• The provider will promptly correct or update information if it becomes aware that the information is inaccurate;
• The provider will cooperate with NestLink in responding to parent access, correction, deletion, consent, privacy, safety, or dispute requests;
• The provider will maintain any consent records or supporting documentation required by its own policies, laws, or licensing obligations.

NestLink may record consent attestations, audit details, and technical information related to manual-add activity. NestLink may pause, limit, review, or disable manual-add access where we believe the feature is being misused, used without proper authority, or used in a way that creates privacy, security, legal, or safety risk.

6. Content & Photo Uploads

Providers may upload content including photos, images, and documents related to their programs. By uploading content, you confirm that:

• You have the legal right and necessary consents to upload it
• Any identifiable individuals (including children) have appropriate permission to appear
• The content does not violate applicable laws or these Terms

NestLink does not claim ownership of uploaded content. You grant NestLink a limited, non-exclusive license to host, display, and distribute the content solely for platform operation.

We reserve the right to remove content that violates these Terms.

7. Data Responsibility, Privacy, and Legal Compliance

Parents, guardians, and providers are responsible for the information they submit through NestLink.

Providers are responsible for ensuring that all personal information, child-related information, uploaded content, application details, notes, messages, reviews, listing information, and manual-add entries they submit or manage are lawful, accurate, necessary, and supported by appropriate consent or other authority.

Providers must comply with all applicable privacy, child-care, consumer protection, human rights, accessibility, advertising, employment, health-and-safety, Ministry of Education, licensing, and record-retention laws and requirements.

NestLink may process provider-managed information to operate the platform, manage applications and communications, support parent claiming and correction, generate provider-facing operational insights, maintain audit records, prevent abuse, enforce these Terms, and comply with law.

Human Rights and Non-Discrimination

Providers must use NestLink in a fair, lawful, and non-discriminatory manner.

Providers must not use NestLink, application data, messages, provider notes, reviews, lead-source data, child information, family information, tour information, decision insights, or waitlist information to discriminate, harass, exclude, disadvantage, or retaliate against any person on the basis of a protected ground under applicable human rights laws, including race, ancestry, place of origin, ethnic origin, citizenship, creed, sex, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, receipt of public assistance where applicable, or any other protected ground.

Providers remain responsible for making enrolment, waitlist, tour, offer, withdrawal, and service decisions in compliance with applicable human rights obligations, including any duty to accommodate to the point of undue hardship where required by law.

Provider notes and internal comments must be factual, relevant, respectful, and limited to legitimate childcare application or operational purposes. Providers must not use notes to record irrelevant comments about protected characteristics, family composition, disability, income, race, religion, immigration status, language, or other sensitive matters unless the information is strictly necessary, lawful, and related to accommodation, safety, consent, or legal compliance.

Childcare Licensing and Ministry Compliance

Providers are solely responsible for complying with all laws, regulations, licence conditions, Ministry of Education requirements (including the Child Care and Early Years Act, 2014 (CCEYA) and O. Reg. 137/15), municipal requirements, public-health requirements, record-keeping obligations, parent-handbook obligations, staff obligations, health-and-safety obligations, and inspection obligations that apply to their childcare program.

NestLink may display provider-supplied or publicly available licensing, program, profile, or availability information, but NestLink does not guarantee that a provider is licensed, compliant, suitable, available, inspected, approved, or in good standing unless expressly stated.

Providers must ensure that information displayed on NestLink is accurate, current, and not misleading, including information about licensing, rooms, availability, fees, subsidies, CWELCC participation, age groups, program type, waitlist process, tour process, and enrolment requirements.

Provider Insights

NestLink may provide providers with operational insights, analytics, summaries, and decision-feedback tools based on platform activity, including profile views, inquiries, lead sources, application status history, tours, offers, accepted offers, withdrawals, decision reasons, and timing between application stages.

Provider insights are provided for operational awareness only. They are not legal, regulatory, financial, licensing, human-rights, admissions, or business advice. Providers are responsible for independently reviewing their own decisions, obligations, and compliance.

Providers must not use insights to make discriminatory, unfair, misleading, or unlawful decisions.

8. Messaging Policy

NestLink messages are intended for care-related communication only.

Messages may be automatically scanned and reviewed for safety and moderation purposes. Violations may result in message removal, account suspension, or termination.

9. Reviews Policy

Who Can Leave Reviews: Only logged-in parents with verified enrollment may submit reviews. Reviewers must confirm their child is or was enrolled with the provider.

Allowed Content

Constructive feedback related to: Quality of care, Communication, Facilities, Program structure, Overall experience.

Do not include personal identifiers of children, staff, or families.

Prohibited Content

• Hate speech, harassment, or threats
• Sexual or explicit content
• Personal information (full names, addresses, phone numbers)
• Defamatory statements, impersonation, spam, or profanity

Provider Responses

• Providers may respond once per review
• Responses must remain professional
• No personal or child-related information may be disclosed
• Responses cannot be edited once submitted

Moderation & Removal

• Reviews may be auto-flagged or reported
• Flagged content is reviewed within 48–72 hours
• Violating reviews may be removed without prior notice
• Users are notified by email if content is removed

Consequences

• First violation: Warning + removal
• Second violation: Temporary suspension
• Repeated or severe violations: Permanent suspension

10. Moderation & Enforcement

NestLink reserves the right to:

• Monitor content and activity
• Remove content that violates these Terms
• Suspend or terminate accounts for violations
• Take immediate action for serious or harmful conduct

Moderation decisions are final.

11. Suspension & Termination

We may suspend or terminate accounts if:

• These Terms are violated
• Content is harmful, unlawful, or abusive
• Platform integrity or safety is compromised

You may stop using the platform at any time.

12. Disclaimer of Warranties

NestLink is provided “as is” and “as available.” We make no guarantees regarding availability, accuracy of listings, or outcomes.

13. Limitation of Liability

To the fullest extent permitted by law, NestLink will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost business, lost enrolment, reputational harm, data loss, provider non-compliance, childcare decisions, parent-provider disputes, or outcomes arising from use of the platform.

Nothing in these Terms limits liability where liability cannot be limited under applicable law.

Provider Indemnity

To the fullest extent permitted by law, providers agree to indemnify and hold NestLink harmless from claims, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees, arising from or related to:

• Information, content, photos, documents, applications, notes, or messages submitted by the provider;
• Unauthorized or unlawful manual entry of family or child information;
• Failure to obtain required consent or authority;
• Inaccurate, misleading, outdated, or unlawful provider listing information;
• Provider decisions about admissions, tours, waitlists, offers, enrolment, withdrawal, fees, subsidies, or childcare services;
• Breach of privacy, human rights, licensing, Ministry of Education, child-care, consumer protection, or other applicable laws by the provider;
• Provider misuse of NestLink data, insights, messages, reviews, or application information.

Parent and Guardian Responsibilities

Parents and guardians are responsible for reviewing provider information, asking questions, confirming licensing and suitability, reviewing provider policies, understanding fees and enrolment requirements, and deciding whether a provider is appropriate for their family.

NestLink may help organize discovery, applications, tours, messages, reviews, and status tracking, but NestLink does not replace a parent’s or guardian’s own judgment or due diligence.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of laws principles.

16. Contact

Questions about these Terms may be directed to: support@nestlink.ca